General conditions

GUARANTEE

Any unconfirmed individual room reservation will be guaranteed until 4pm on the arrival date. From 4pm onwards, the hotel will be entitled to reallocate the room. A written confirmation is requested in order to guarantee the room reservation for any arrival after 4pm. The written confirmation has to mention that the room reservation is guaranteed by one of the three following:

– A credit card

In case of credit card, the credit card name, the bearer’s name, the credit card number as well as the expiry date are required.

– A company

In case of a company guarantee, a credit application form has to be duly completed and signed. This form can be obtained at the hotel upon request.

– A deposit

In case of a deposit, 100% of the amount of the first night stay has to be paid to the following bank “KBC, Agence Manhattan, Place Charles Rogier 6, B-1210 BRUSSELS”

Account number: 734-0236393-13
Reference BIC: KREDBEBB
Reference IBAN: BE08 7340 2363 9313

Without one of the above three conditions, the room reservation will not be guaranteed.

CANCELLATION

Any cancellation that is not communicated in writing before 4pm 1 day prior to arrival date (48-hrs) will not be taken into account. In this case, 100% of the amount of the first room night will be charged.

PAYMENT

The client shall only be sent invoices which exceed € 100.00 and then only upon specific request. Nonetheless, HOLCRO N.V. reserves the right to demand prior payment of the corresponding bill or bills. All recapitulative bills or invoices are payable in cash and without discount. Such bills or invoices rightfully entitle HOLCRO N.V. to charge interest in arrears of 1% per month, without formal notification, until full and final payment is made. In addition, from the time the first formal notification for late payment is sent out, a lump-sum amount equal to 15% of the bill or the invoice, with a minimum of 150.00 €, may by right be demanded. Any late payment of a single bill or invoice entitles the hotel or any other of HOLCRO N.V. establishments to suspend all instructions, all bookings and all services and all sales or delivery, of whatsoever nature.

GENERAL

The entire hotel is a non-smoking area; penalty of € 250.00 per case.

Pets are allowed in the room at € 25.00 per pet and per night. Pets are not allowed in our restaurant ‘Kreative Kuisine’.

City tax is applicable per room, per night is € 5.00; to be paid at check-out.

Holcro NV

Invoice address

Gerard Legrellelaan 10

2020 Antwerp(en) – Anvers.

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