Privacy Policy


We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience. Our systems also log information like your browser, operating system and IP address.

We also may collect personally identifiable information that you provide to us, such as your name, address, phone number or email address. With your permission, we may also access other personal information on your device, such as your phone book, calendar or messages, in order to provide services to you. If authorized by you, we may also access profile and other information from services like Facebook.

Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.


We do not use or collect your precise geographic location.


You can contact us by email to see or delete any personally identifiable information we have stored, such as your name, address and email or phone number.


We remove personally identifiable information (such as your name, address, email or phone number) and other preferences associated with your account immediately after you ask us via email. We may retain other data indefinitely.


We may share personally identifiable information (such as name, address, email or phone) with trusted partners in order to provide you with relevant advertising offers or services.

Belgian residents are legally entitled (at no charge and no more than once annually) to request information about how we may have shared your information with others for direct marketing purposes.

Contact us for this information:

Holiday Inn Brussels Airport – Holidaystraat 7 – 1831 – Diegem.


We do not allow advertising companies to collect data through our service for ad targeting.


If you have any questions or concerns about our privacy policies, please contact us: Holiday Inn Brussels Airport – Holidaystraat 7 – 1831 – Diegem.


In order to serve you, we may share your personal and anonymous information with other companies, including vendors and contractors. Their use of information is limited to these purposes, and subject to agreements that require them to keep the information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed.

Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. Click to see company privacy policies that govern their use of data.


We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error.

Information we collect may be stored or processed on computers located in any country where we do business.


To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.


This privacy policy was last updated on 14 December 2017. Our privacy policy may change from time to time.

General Conditions


Any unconfirmed individual room reservation will be guaranteed until 4pm on the arrival date. From 4pm onwards, the hotel will be entitled to reallocate the room. A written confirmation is requested in order to guarantee the room reservation for any arrival after 4pm. The written confirmation has to mention that the room reservation is guaranteed by one of the three following:

– A credit card

In case of credit card, the credit card name, the bearer’s name, the credit card number as well as the expiry date are required.

– A company

In case of a company guarantee, a credit application form has to be duly completed and signed. This form can be obtained at the hotel upon request.

– A deposit

In case of a deposit, 100% of the amount of the first night stay has to be paid to the following bank “KBC, Agence Manhattan, Place Charles Rogier 6, B-1210 BRUSSELS”

Account number: 734-0236393-13
Reference IBAN: BE08 7340 2363 9313

Without one of the above three conditions, the room reservation will not be guaranteed.


Any cancellation that is not communicated in writing before 4pm 1 day prior to arrival date (48-hrs) will not be taken into account. In this case, 100% of the amount of the first room night will be charged.


The client shall only be sent invoices which exceed € 100.00 and then only upon specific request. Nonetheless, HOLCRO N.V. reserves the right to demand prior payment of the corresponding bill or bills. All recapitulative bills or invoices are payable in cash and without discount. Such bills or invoices rightfully entitle HOLCRO N.V. to charge interest in arrears of 1% per month, without formal notification, until full and final payment is made. In addition, from the time the first formal notification for late payment is sent out, a lump-sum amount equal to 15% of the bill or the invoice, with a minimum of 150.00 €, may by right be demanded. Any late payment of a single bill or invoice entitles the hotel or any other of HOLCRO N.V. establishments to suspend all instructions, all bookings and all services and all sales or delivery, of whatsoever nature.


The entire hotel is a non-smoking area; penalty of € 250.00 per case.

Pets are allowed in the room at € 25.00 per pet and per night. Pets are not allowed in our restaurant ‘Kreative Kuisine’.

City tax is applicable per room, per night is € 5.00; to be paid at check-out.


Holcro NV

Invoice address

Gerard Legrellelaan 10

2020 Antwerp(en) – Anvers.

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